Support Center

HID Controller: Reset to default network settings

Last Updated: Jan 31, 2017 05:20PM PST
Article: 1.03.kdb-0002 



 Using supported HID Controllers is relatively a simple setup procedure when connecting and configuring with the Next Level Gateway Security System. Being that the gateway and controllers communicate over a network, it is crucial that you have the network settings correctly configured on both devices in order for proper discovery and connection.  



 
The steps below will guide you through the process of resetting the HID controllers network settings to the default 169.254.242.121 address in case you run across any complications during the setup. 


Hardware Affected: HID ERP40, HID ER40, HID E400
Software Affected: All
 Resetting HID Controller to Default Network Settings 

 



  Remove the network cable from the ethernet port on controller 

  
Note: If externally powered, power down the controller before proceeding
 



  Remove the jumper situated on the 2 Tamper pins 

 Place the jumper onto the 2 left pins that are located to the right of the Tamper pins just above where it reads “RS232â€� 

   Reconnect the network cable back into the ethernet port on controller 

  
Note: If externally powered, power up the controller before proceeding
 



  Wait until you hear 3 beeps from controller and the lights on the bottom turn to red and amber orange. 

 Remove the network cable from the ethernet port on controller 

 Remove the jumper from the 2 left pins and place back onto the 2 Tamper pins 

 Reconnect the network cable back into the ethernet port on controller 

 Look on the bottom of the controller and wait for the lights to turn red and green 

 Open up a web browser(i.e. Internet Explorer, Firefox, etc) and enter into the url address field the IP address of 169.254.242.121 

  
Note: Be sure to set your computers network settings into the IP range of 169.254.xxx.xxx with subnet mask of 255.255.0.0 in order to connect to the device. If you do not receive a response from that IP address, then there is most likely an issue on the network that will need to be resolved before proceeding further.
 



  Enter in the default username/password (admin/<leave blank>) 

 Configure the appropriate network settings for the controller 

  
IMPORTANT: You MUST enter the Next Level Gateway systems IP address into the Basic Central Station/Host Communication Setup field for proper discovery of the controller. In addition, the “Here I am Intervalâ€� MUST be set to 20 for proper connection with the gateway. 

             Select Submit and then Save. Controller will now reboot and take on the new network settings. 

  Contact Information 

For more information, please see https://support.nlss.com or email support@nlss.com
0d564f32803c60bd6a0a0c8b3b3ea9d9@nextlevelsecurity.desk-mail.com
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